One of the main reasons that using these services is beneficial is that it can mean that problems are solved a great deal quicker compared with simply hiring a company on the spot to fix a problem as soon as it is encountered.
Unfortunately, many companies wait until they suffer a computer breakdown or a software failure before they hire the help of an IT support service. Although it is often a natural human trait to not worry about issues until they actually occur, it is arguable that having already invested in a quality support service in advance of problems occurring is extremely helpful.